1. Where do you ship to?

We currently offer shipping services within the United States only, covering the contiguous U.S. and other eligible addresses. International shipping is not supported at this time.

  1. How long does it take to process an order?

Orders are typically processed and shipped within 1–3 business days. Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

  1. How long does delivery take?

Standard shipping within the U.S. usually takes 3–7 business days. Actual delivery times may vary based on the destination, carrier, weather conditions, and holidays.

  1. How are shipping costs calculated?

Shipping costs are automatically calculated at checkout based on the order total, item weight, shipping address, and selected shipping method; the cost will be clearly displayed before you complete your payment.

  1. Can I modify or cancel my order?

If your order has not yet entered the shipping process, please contact us as soon as possible to request a modification or cancellation. Once an order has shipped, it cannot be cancelled, though you may request a return in accordance with our return policy.

  1. How can I track my order?

Once your order ships, we will send a notification email containing the tracking number, allowing you to check the delivery status at any time.

  1. What should I do if I receive damaged or incorrect items?

If you receive damaged, missing, or incorrect items, please contact us within 7 days of receipt and provide your order number along with relevant photos. We will arrange for a replacement, exchange, or refund as quickly as possible.

  1. Do you accept returns?

Items eligible under our return policy may be returned within the specified timeframe. Returned items must be unused, in their original packaging, and in a condition suitable for resale. Please note that some special items may be non-returnable; please refer to the specific product page for details.

  1. What payment methods do you accept?

We accept major secure payment methods available on our website, including credit cards, debit cards, and other supported online payment options. All payments are processed via a secure encryption system to ensure the safety of your transactions.

  1. Are the products sold via subscription?

No. All products on this website are sold via a one-time purchase model. Customers pay only once for the items they purchase; there are no automatic renewals, subscriptions, or recurring charges. 11. What should I do if the tracking shows the package has been delivered but I haven’t received it?

Please first verify that the delivery address is correct and check if the package was left at your doorstep, in your mailbox, or at a designated collection point (such as a building reception or parcel locker). If you still cannot locate the package, please contact us promptly, and we will assist you in coordinating with the carrier to investigate the matter.

  1. How can I contact customer service?

If you have any questions regarding orders, shipping, payment, or after-sales service, please contact us via the “Contact Us” page on our website or by emailing our customer service team. We will respond to your inquiry as soon as possible during regular business hours.