We want you to be satisfied with every purchase. If you are not happy with the items you received, you may request a return or refund, provided the following conditions are met:

  1. Return Period

You may submit a return request within 14 days of receiving the item. Requests made after this period may not be accepted.

  1. Return Conditions

Returned items must meet the following requirements:

The item is unused and in brand-new condition.
The item includes its original packaging, tags, and all accessories.
The item has not been damaged by human error or rendered unfit for resale.
You provide a valid order number or proof of purchase.

Returns are generally not accepted in the following cases:

Items damaged or missing accessories due to customer actions.
Items that have been used or are unfit for resale.
Special offer, clearance, or items explicitly marked as non-returnable (where applicable).

  1. Product Quality Issues

If the item you received has quality issues, was damaged during shipping, or is the wrong item, please contact us within 7 days of receipt and provide your order number along with photos of the item. Upon verification, we will arrange a free replacement, reshipment, or a full refund.

  1. Refund Method

Refunds will be processed after the returned item has been inspected and approved.

Refunds will be issued via the original payment method and typically appear in your account within 5–10 business days. The actual time for the funds to appear may vary depending on the processing times of your bank or payment provider.

If an order qualifies for a refund but does not require the item to be returned, we will process the refund directly based on the specific circumstances.

  1. Return Shipping Costs
    We cover return shipping costs resulting from quality issues, incorrect items, or shipping damage.
    For returns requested due to personal reasons (e.g., wrong purchase, no longer needed), the customer is responsible for return shipping costs.
  2. Return Address

Please do not return items without prior authorization. Please contact us first to obtain return confirmation. Return Address:
444 N AMELIA AVE APT 22F
SAN DIMAS, CA 91773

  1. Contact Us

To request a return or refund, or to inquire about after-sales service, please contact us via the “Contact Us” page on our website or through our customer service email. Please include your order number, and we will process your request as soon as possible.